Reference

Understand Your Rights Before You Start

These legal terms set out what we expect from you and what you can expect from us — covering account eligibility, jurisdictional conditions, and how your personal data is handled.

Jurisdiction-dependent accessAccount eligibility conditionsJazzCash, Easypaisa, Raast payment termsData handling and retention policyYour right to request changes

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LEGAL CONTACT PATHS

Reach Us About Any Legal Query

If you need to raise a legal concern — whether about account eligibility, data handling, or a policy dispute — our support team handles these through dedicated channels. We aim to respond to legal and compliance queries with priority, and we keep a written record of every exchange for accountability. Contact us through the method that works for you.

Live Chat Reach the support team directly via live chat on the platform. Legal queries are flagged and routed to the compliance desk for a written response.

Email Support Send your legal question or data request to our support email. Responses include a reference number so you can track the status of your query.

Account Help Centre Your account settings include a help section where you can submit formal requests — including requests to review, amend, or delete your personal data.

HOW WE HANDLE THIS

Open the Facts on Data and Account Security

Our approach to data, cookies, account security, and retention is straightforward — we collect only what we need to operate your account safely and to satisfy the verification requirements tied to payments through JazzCash, Easypaisa, and Raast. Here is how each area works in practice.

Data Handling We collect your name, contact details, and payment wallet identifiers to process transactions and verify your account. We do not sell your data to third parties.

Cookies and Tracking We use session cookies to keep your account active and analytics cookies to improve how the platform loads. You can adjust cookie preferences in your browser settings.

Account Security Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Retention and Deletion We retain account records for as long as required by our operating obligations. You may request deletion of personal data by contacting support — we respond in writing with a timeline.

Browse Our Legal Position on Account Use

988win12 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

988win12 operates under jurisdiction-dependent terms. You may only open and use an account where local law in Pakistan permits online gaming activity. We do not accept accounts from regions where such activity is restricted or prohibited. When you deposit through JazzCash, Easypaisa, or Raast, you confirm

1
that the funds originate from a wallet or account registered in your own name — third-party deposits are not accepted under these terms. Any account found to be in breach of eligibility conditions may be suspended pending a verification review. We retain the right to request
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identity documents at any stage, particularly when a withdrawal request is submitted or when account activity triggers a routine compliance check. Repeated failed verifications may result in account restriction. These terms apply regardless of which device or network you use to access the platform — mobile,
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desktop, or otherwise. We update these conditions when our operating requirements change, and we notify you via the contact details on your account. If you have questions about whether your region qualifies, contact our support team before opening an account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Switch Between Common Legal Questions Here

These are the questions we get most often about account rights, data access, and how our legal terms apply to Pakistan. If your question is not here, contact support and we will provide a written answer.

Access depends on local law and eligible regions. Check whether online gaming activity is permitted where you are located before opening an account.

No. Our legal terms require all deposits — via JazzCash, Easypaisa, or Raast — to come from a wallet or account registered in your own verified name.

Submit a data access request through the Account Help Centre or via email support. We confirm receipt with a reference number and respond within our stated timeline.

We notify you via your registered contact details. Pending withdrawals are held during the review. Once verification is complete, your account and funds are restored or a formal decision is issued.

We update terms when our operating requirements change. We send notice to the email or mobile number on your account before any material change takes effect.

Yes. Contact support with a deletion request and we will confirm the process in writing, including any retention obligations we must meet before deletion is completed.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Understand Your Rights Before You Start

Reach Us About Any Legal Query

Open the Facts on Data and Account Security

Switch Between Common Legal Questions Here

01 Is 988win12 available in my region of Pakistan?

02 Can I use someone else's JazzCash or Easypaisa account to deposit?

03 How do I request a copy of the personal data you hold about me?

04 What happens if my account is suspended during a verification review?

05 How often do your legal terms change, and how will I know?

06 Can I ask for my account and personal data to be deleted?

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